Kaffeejager

Preserving the coffee heritage: we rescue endangered varieties so their flavor can transcend generations.

Origin 100% Guatemala, Central America.

Varieties

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Suggested Bundles

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About Us

We are a family of five generations producing coffee since 1913 on the same Santa Elisa Farm, located in the mountains of Cobán, Alta Verapaz. Reaching our farm is a five-hour journey from Guatemala City, but every minute is worth it to discover a magical place, recognized for its exceptional flavor and awarded multiple times. However, after the great coffee price crisis in 2010, we decided to return to our roots and rescue the coffee varieties that were planted half a century ago. These varieties, such as the Red Caturra and Maragogipe, are known for producing pure and authentic flavors, but have been victims of climate change and the mass demand for coffee, to the point of almost becoming extinct.

What makes us different?

Our mission is to preserve these treasures of the past, not only as a gem for Guatemala but for all of humanity. In every cup, we celebrate the history, tradition, and exceptional quality of the coffees once enjoyed by our ancestors.

Step 1

Planting

We plant nearly extinct varieties, such as SL28 and Maragogipe, which are no longer commercially available due to their low production. We care for our plants within forests or shaded coffee fields, greatly enhancing the quality and flavor of the coffee while also protecting the native trees of the area.

Step 2

Harvest

We wait for the cherries to ripen on the plant for as long as possible to concentrate the greatest sweetness in the bean. The cherries are carefully handpicked, leaving those that are not yet ready for the next harvest. Each coffee variety is harvested and processed separately, as they do not all ripen at the same time.

Step 3

Handpicked

We harvest in a unique way. After picking the cherries, we take them to the processing house, where we conduct a thorough pre-selection. Only the cherries that are 100% red move on to the next stage; those that don’t meet this requirement are discarded.

Step 4

Processing at the processing house

At the processing house, the beans are selected by density in water channels. This effective method allows us to choose only the heaviest beans, which are the ones that contain the best flavor.

Step 5

Our coffee beans are dried in sun-drenched patios. If it rains, we use special machines called “guardiolas” to ensure uniform and high-quality drying.

Step 6

Warehouse

The coffee is stored as dry beans for three months before being roasted. This resting period helps to enhance the original flavors of each variety. Then, we carefully roast the beans to bring out the best flavor in the world.

Satisfied Customers

  • Instagram Stories

    Discover why our customers love Kaffeejager coffee. ☕✨

  • Coffee orders delivered on time.

    “My Kaffeejager order has arrived! 😍 The box is beautiful, and the coffee… I’ve never tasted anything so special. Every sip is smooth, with a flavor I can’t quite describe. Definitely, this coffee is unlike anything I’ve tried before. Thank you for this unique experience! ❤️ #Kaffeejager”

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Information

Problems with the order

• Order Tracking: You can track your order in real time using the tracking number we sent to your email once your order has been received by DHL. This takes about 48 hours from when your order leaves the farm to when it arrives at DHL offices.

• Incorrect Orders: If you received a different product than the one you ordered, please contact us immediately through our customer service at info@kaffeejager.shop to resolve the issue and send you the correct product.

• Incomplete Orders: If your order arrives incomplete, please check the packaging and contact us with the details so we can send you the missing items.

Shipping and Delivery

• Transparent Pricing: The prices you see in our online store already include shipping costs, thanks to our agreement with DHL. Taxes vary depending on your country’s policies, and DHL will contact you prior to the delivery of your package.

• Delivery Times: Thanks to our partnership with DHL, we offer fast and reliable delivery times. Orders are typically delivered within 5 to 7 business days.

• Shipment Tracking: You can track your order in real time using the tracking number we sent to your email once your order has been received by DHL. This process takes approximately 48 hours from when your order leaves the farm to when it arrives at DHL offices.

• Reshipping Policy: If your order is lost or arrives damaged, we will take care of sending you a replacement at no additional cost.

Returns and Refunds

• Return Process: To return a product, please contact us at info@kaffeejager.shop to obtain a return authorization and the necessary instructions.

• Return Conditions: We accept returns within 48 hours of receiving your order, as long as the product has not been opened or consumed.

• Refunds: Once the return is received and verified, we will process your refund within 5 to 7 business days.

Products and Stock

• Product Availability: All products available in our online store are backed by stock in our warehouse, ensuring you’ll receive the freshest coffee.

• Consistent Quality: We ensure that every batch of coffee maintains consistent flavor through our careful selection and storage.

• Stock Updates: Our online inventory is updated in real time to reflect the current availability of products.

Payment Methods

• Payment Methods: We accept Visa and MasterCard credit and debit cards, and soon PayPal for your convenience.

• Payment Security: We use Cybersource by Visa to ensure that your payment information is protected at all times.

• Payment Issues: If you experience any issues with your payment, please contact us at info@kaffeejager.shop so we can assist you in resolving the problem quickly.

Your Security

-Privacy: We respect your privacy and are committed to not sharing your information with third parties.

Customer Service

• Contact: You can reach us via email at info@kaffeejager.shop, via WhatsApp at +1 (555) 707 7703, or use our live chat available on the website at the bottom right of the screen.

• Customer Service Hours: Our customer service team is available Monday to Friday from 9:00 a.m. to 6:00 p.m.